Terms and Conditions

1. Interpretation

In these terms and conditions, the following definitions apply:

• "Arrival Date" means the date on which the Customer is due to arrive at the Hostel as specified in the Booking Details.
• "Booking" means a reservation for accommodation at the Hostel.
• "Booking Details" means the details of the Booking as confirmed by the Hostel to the Customer.
• "Charges" means the charges payable by the Customer for the Booking as set out in the Booking Details.
• "Contract" means the contract between the Customer and the Hostel for the provision of accommodation.
• "Customer" means the person who makes a Booking.
• "Guests" means any person staying at the Hostel as part of the Customer's Booking.
• "Hostel" means the hostel operated by Noho Hospitality Co., Ltd or its affiliates at which the Customer has made a Booking.
• "Noho Hospitality" or "we" or "us" means Noho Hospitality Co., Ltd.

2. Bookings

• Bookings may be made via our website or in-person at our properties.
• Customers must provide valid identification, contact details, and a valid credit card to complete a Booking.
• A Booking is only confirmed upon acceptance by the Hostel and issuance of a booking reference.
• The Hostel will use reasonable efforts to accommodate changes to Bookings, subject to availability and applicable rates.
• For shared room bookings with multiple beds, we will make a genuine attempt to place people on the same booking in the same room; however, this cannot be guaranteed.
• Group bookings of 6 or more people require prior consent from the Hostel.

3. Fees and Payment

• Charges will be quoted at the time of the Booking request.
• Charges only cover the provision of accommodation at the Hostel. Additional charges may be incurred for extra services and will be communicated before they are applied.
• Full payment will be automatically processed 48 hours before the Arrival Date.
• Any additional charges incurred during the stay must be paid upon checkout or as they are incurred.
• The Hostel may pre-authorize credit cards for group bookings or during peak periods.
• Accepted payment methods: Cash, American Express, Visa, and Mastercard.
• Credit card surcharges and payment processing fees are non-refundable and non-transferable.
• Payment processing fees: Visa 2.19%, Mastercard 2.18%, American Express 3.95%. The Hostel reserves the right to adjust these fees.

4. Cancellations and Refunds

• Bookings made through travel agencies must be cancelled through the original booking agency.
• Free cancellation is available if notice is given at least 48 hours before 15:00 (local time) on the Arrival Date.
• Late cancellations or no-shows will be charged the full pre-authorized amount.
• If the Hostel is unable to provide accommodation due to circumstances beyond its control, a full refund will be issued.
• The Hostel may cancel a Booking if payment details are invalid, though we will attempt to contact you via alternative means first.

5. Check-In and Check-Out

• Check-in time: 15:00 hours (earlier check-in may be available subject to availability).
• An online check-in link will be provided, and you will be notified when your room is ready.
• Communal facilities are accessible before check-in time.
• Check-out time: 11:00 hours.
• Late checkout may be arranged in advance, subject to availability and additional charges.
• Failure to checkout by 11:00 may result in an additional night's charge at the standard rate.

6. Hostel Rules

• Valid photo identification (driver's license or passport) is required at check-in.
• International guests must present a valid passport for shared accommodation unless prior written approval has been obtained.
• Guests must conduct themselves in a reasonable manner. Disruptive behavior may result in removal from the property, with all charges becoming immediately payable.
• Smoking and vaping are not permitted inside the Hostel. Smoking is only allowed in designated smoking areas.
• Customers are liable for any loss or damage caused by themselves, their guests, or visitors.
• No animals are allowed in the Hostel, with the exception of certified guide dogs.
• Guests under 18: Cannot book directly or share rooms with non-family guests. Minors may occupy private rooms when accompanied by an adult (18+). Failure to comply will result in automatic cancellation without refund. Some properties may decline minors due to licensing requirements.
• Tampering with fire protection devices will result in fines and liability for damages.
• The use of any device to prevent guest room doors from closing is prohibited.
• Guests who activate false fire alarms are responsible for any Fire Department fines (unless there is an actual emergency). Alarms may be triggered by hair dryers, straighteners, aerosols, shower steam, or tampering.

7. Food and Drink

• Accommodation charges do not include food or drink.
• Customers and their Guests may not consume or store food and drinks (other than water or items provided by the Hostel) in their rooms.
• Alcohol is prohibited in guest rooms at all times.

8. Disabled Guests

• The Hostel complies with applicable laws regarding the treatment and provision of services for guests with disabilities.
• Special requirements should be communicated before arrival.
• Wheelchair access is available at some properties only. Please check accessibility before booking.

9. Bodies of Water

Some of our properties have access to pools, creeks, rivers, tidal lakes, or ocean access. Guests acknowledge the inherent safety risks associated with these areas.

Guest Responsibilities

• Non-swimmers should not enter the water.
• Weak swimmers should use flotation devices.
• Always test water depth before diving or jumping.
• Avoid running near water areas.
• Never swim alone or at night.
• Respect pool opening and closing times.
• Avoid swimming while under the influence of alcohol or drugs.
• Assess water depths and conditions before entering.
• Note the locations of life-saving devices.
• Swim between flags at beaches.
• Be aware of wet and slippery surfaces.

Hostel Safety Measures

• Staff and guest risk education is provided.
• Safety and warning signage is installed.
• Life-saving devices are positioned near water areas.
• Compliant pool fencing and lockable gates are in place.
• First Aid and CPR charts are displayed in pool areas.
• Staff trained in First Aid/CPR are available during pool hours.
• Adequate pool lighting is provided.
• Enclosure areas are maintained to prevent slips and trips.
• Pool water quality is tested to meet regulatory standards.
• Chemicals are stored securely.

10. Privacy

The Hostel collects personal information to provide services, process bookings, payments, check-ins, cancellations, and communications. Information may be transferred internationally for processing purposes. Third-party disclosures may occur to travel partners, sponsors, and service providers, some of whom may have servers located overseas.

Users may request access to, updates, corrections, or deletion of their personal data. For full details, please see our Privacy Policy.

11. Third-Party Products, Tours, and Transport

11.1 Role as Agent

Noho Hospitality sells or facilitates bookings for third-party products and services such as ferry transport, tours, transfers, vehicle hire, attractions, or activities. We act as a reseller or agent only. Direct contracts are formed between you and the third-party operators.

11.2 Application of Third-Party Terms

Each third-party service is governed by that supplier's own terms, conditions, and policies. Supplier terms prevail if conflicts arise with our terms.

11.3 Payments, Cancellations, and Refunds

Payment is collected on behalf of suppliers. Refunds and amendments are subject to supplier policy. We are not authorized to approve or process refunds beyond what a supplier allows. Claims must be made per the supplier's process.

11.4 Customer Responsibilities

Customers must comply with supplier requirements including: timely arrival and check-in, valid tickets and ID, following staff instructions, adhering to safety guidelines, meeting health and fitness prerequisites, and complying with applicable laws. Non-compliance may result in service denial without refund.

11.5 Service Interruptions and Changes

We are not responsible for operational decisions made by third-party operators (e.g., schedule changes, delays, cancellations, or equipment substitutions). Remedies are governed by supplier policy. Weather, maintenance, and government actions are outside our control.

11.6 Liability and Risk Allocation

To the fullest extent permitted by law, Noho Hospitality disclaims all liability (including negligence) for any loss, damage, injury, delay, or expense arising from a third-party supplier or your participation in a third-party service. Maximum liability is capped at the amount received for the service. No warranties are made on quality, safety, suitability, or performance. Participation is at your own risk.

12. Liability and Risk Allocation

12.1 General

To the fullest extent permitted by law, Noho Hospitality and its related entities exclude liability for any loss, damage, injury, cost, or expense (direct, indirect, or consequential) arising from accommodation or facility use, third-party purchases, third-party acts, omissions, or negligence, or reliance on information regarding third-party products.

12.2 Consumer Law

These terms do not exclude rights under applicable consumer protection laws that cannot lawfully be excluded. Where liability cannot be excluded but can be limited, Noho Hospitality limits its liability (at its option) to: (a) re-supply of services, or (b) payment of the cost of re-supply.

12.3 Maximum Liability

If Noho Hospitality is found liable regarding third-party services, total aggregate liability is capped at the amount actually received by Noho Hospitality for the affected service.

12.4 Indemnity

Customers indemnify Noho Hospitality and its related entities against all claims, costs, or expenses (including legal fees) arising from breach of these terms or supplier terms, or misconduct during the use of third-party services.

Contact Information

Noho Hospitality Co., Ltd
152 Moo 3, Ao Nang, Mueang Krabi, Krabi Thailand 81180
Email: info@nomadsasia.com